Prong Re-Tipping Service

$60.00

Please do not purchase prior to speaking with a customer service representative!

To maintain the integrity of your prongs as long as possible, please review and follow our care guidelines below for women's rings which contain prongs.


Wearing Your Ring:

We get it - you love your ring and want to wear it all the time! Wearing your ring in some situations can cause unwanted damage including loose prongs, impact damage which can cause the stone to chip or break, or even cause scratching of the stone. For this reason, we recommend removing your ring for all manual labor (including sports, going to the gym, gripping items with force such as bicycle handlebars, luggage, etc.) and while doing household chores including washing dishes, laundry, and cleaning. Avoid contact with chemicals (such as chlorine and household bleach), extreme temperatures, perfumes, cosmetics, and other substances which may cause damage to your one-of-a-kind ring.

Because silver and gold are softer metals, the prongs on them can be worn down over time and may need to be re-tipped. Depending on how well cared for the ring is, this re-tipping may need to be done every 3-6 months, or you could go years without needing to re-tip your prongs! There are things you can do to help protect the prongs and ensure they last as long as possible, such as removing the ring for showering, being conscious of not catching the prongs on things such as clothing or hair, and removing the ring while sleeping. The ring rubbing on surfaces, such as sheets or blankets, will cause the prongs to be worn down quicker so the better cared for, the longer the prongs will remain in tact and secure your stone(s).   

Please note that there will be a charge to re-tip prongs and we do not cover any stones lost due to the prongs being worn down.

Inspecting Your Ring:

Inspect your ring regularly to ensure nothing looks out of the ordinary with your ring band, the stone, or the prongs securing your stones. As prongs wear down they become rough or sharp, so to catch this early on it's best to inspect and feel them regularly. We recommend getting your ring inspected at least annually, and when you're ready to send yours in for inspection, cleaning, or getting your prongs re-tipped you can email us for instructions on sending that in! If you notice a bent prong, a loose stone, or anything unusual with your ring please remove it immediately in order to avoid any gemstones or small diamond accents from falling out. 

Cleaning Your Ring:

Daily wear and tear of your ring can cause dulling of the stones and the metal band. To clean your ring at home, mix one part dish soap and five parts warm water and let your ring soak in the solution for 5 minutes. Take the ring and gently scrub it with a soft bristle brush, rinse it, and dry with a soft cloth and your ring should be sparkling clean again! For rings which contain crushed or set natural materials (crushed turquoise, antler, wood, etc.) we recommend NOT soaking the ring in water. Brushing it with the solution will be fine, just as long as there’s no prolonged exposure to the water.

For polishing, you can always send the ring in to us for a touch up, or any local jeweler will be able to polish your ring to remove surface scratches and get it shining again! Please note that we do not recommend using steam cleaners, since the heat can cause damage to the stone or the inlays of natural materials in the ring.

If you would like to send your ring in for inspections, cleaning, or polishing please email us and put "Attention Repairs" in the subject line.

**Please note that because we use natural materials in our rings (such as wood, antler, etc.) there WILL be variation in how the color and grain of the materials in your ring turn out. No two rings will look the same!**

CARE GUIDELINES

Men’s/Unisex Rings

Because many of our rings have natural materials in them (such as wood, antler, etc.) they do require more care than a traditional solid gold wedding band. We recommend you remove your ring for:

- Any water exposure (including handwashing)
- Using household chemicals, hand sanitizer, or any other harsh chemicals
- Any manual labor
- Anything that might incur impact damage such as hitting your ring on hard surfaces or dropping it

Engagement Rings

- Remove your ring for any manual labor (especially anything that includes gripping items tightly such as furniture, free weights, etc.)
- Remove your ring when using cosmetics, household chemicals, hand sanitizer, or any other harsh chemicals

Click here to view our full care guidelines for all of our rings.

SIZING GUIDELINES

We offer a free ring sizing kit at the time of purchasing a ring, which ensures you receive one free resize as long as the ring is returned within 30 days of receiving it! If you did not use our free ring sizer, or are reaching out after the 30 days, please contact us and we’d love to help you get your sizing figured out!

Because we know many people want to keep some aspect of their proposal a surprise we offer one free lifetime resize on all women's engagement rings, regardless of the free sizing kit being used, so that you don't have to ask for her ring size and give away the fact that you're ordering the ring soon. If a ring tracer or ring guard was bought at the same time as the engagement ring, you will also receive one free resize for those as well.

*Free engagement ring resize is only valid for rings bought on or after January 3rd, 2022*

If ordering in TUNGSTEN or CERAMIC please note those are comfort fit bands and you must be sized appropriately. The rest of our rings are standard fit.

Click here to view our full sizing guidelines and information.

RETURNS, EXCHANGES, CANCELLATIONS & PRODUCTION TIMES

Returns & Exchanges

We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the ring in!

Custom rings may receive 60% store credit OR a 40% refund.

Lead Times

Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium, Damascus Steel, Tungsten, or Ceramic (and do not contain any silver or gold), 6 weeks for rings containing Gold or Silver and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Custom rings can take longer than our 8 week production time.

Miscellaneous

Please note that because we use natural materials in our rings (such as wood, antler, etc.) there WILL be variation in how the color and grain of the materials in your ring turn out. No two rings will look the same!

The interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.

If purchasing a stone from the Staghead Mine please note that we do not send the loose stone.

Click here to view our full policies.

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