POLICIES & FAQS

RING RESIZES

If you receive your ring and it doesn't fit, you can send it in for 1 free resize as long as you used our free ring sizer at the time of ordering! We must be contacted within 15 days of you receiving the ring in order to receive the free resize.

In the event you need to send your ring in for the free resize, simply email us with your order number and put "Attention Returns" in the subject line of the email. We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.

*If you have already sent an email without the subject line above, please do NOT send another email. We will reach out if we need additional information.

If you did not use our free sizer, or will be contacting us after the 15 days, we would still love to help you get a ring that fits you great! Please email us for options and pricing.

*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
*Rings made in black zirconium or heat-treated titanium will be resized by machining out the interior of the ring which will remove the top layer and expose the gray color underneath. We will be unable to re-color the ring, so the inside will be gray. This is typically not seen when being worn.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we may charge you for these repairs.

SIZING GUIDELINES

To ensure you order the correct ring size we do offer a free ring sizer option at the time of purchasing your ring! These ring sizers have been tested and are quite accurate to our ring sizes, so we do recommend you select this option at checkout. This will delay the production of your ring as we must wait for you to confirm your final size and the production time begins once we receive your ring size.

If you would like to be sized locally, please follow our guidelines to ensure you are being sized correctly. Before ordering, we recommend getting sized by two or three reputable jewelers following our guidelines below for wide and thin rings. Please note that our rings are true to international sizing standards, and our acceptable tolerance on every ring is +/- a tenth of a millimeter.

WIDER RINGS (6mm-10mm wide): We recommend being sized using standard fit rings (not comfort fit) that are the same width as the ring you would like to order from us. Most of our men's rings default to 8mm wide. Please do not use the thin sizing rings that jewelers have as these are not accurate and an actual ring will be tighter (because of added width) than the sizing rings that are used.

While we use our own method to create comfort of wear on our rings, it is is different than what is referred to as "comfort fit" at most jewelry stores. For this reason, try on standard fit rings. We provide a beveled-cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more, depending on the dowel.

THINNER RINGS (1mm-5mm wide): We recommend being sized using rings that are the same width as the ring you will be ordering in, if at all possible. If a matching width is not available at the jewelers we have also found that the thin key ring sizers are accurate for rings made in a 1mm-5mm width. Do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more depending on the dowel.

Please note our Tungsten and Ceramic rings are comfort fit and not standard fit. This means that if you are ordering in one of those ring bases, you will need to be sized using comfort fit rings.

Because there are different fits and styles of rings, we provide the option to receive a free ring sizer at the time of purchase. This will place your order on hold so we can send you a ring sizer, along with instructions on how to use it properly, before we proceed with your order. Because we cannot begin working on the ring until we receive your final ring size, the production time does not being until we have processed the ring size you need.

The ring sizer has translated extremely well to the fit of a real metal ring! We do have some people who receive their ring and it's just a bit too snug, so because of this we do offer 1 free resize if our ring sizer was used. This will ensure we can adjust your ring, at no additional cost, so you can have the perfect fit! We must be contacted within 15 days of you receiving the ring in order to take advantage of this offer.

In the event you need to send your ring in for the free resize, simply email us with your order number and put "Attention Returns" in the subject line of the email. We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.

*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
*Rings made in black zirconium or heat-treated titanium will be resized by machining out the interior of the ring which will remove the top layer and expose the gray color underneath. We will be unable to re-color the ring, so the inside will be gray. This is typically not seen when being worn.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we may charge you for these repairs.

In the event that you don't want to use our free ring sizer option, or don't have time because of an upcoming wedding date, you can always get sized locally following our specific sizing guidelines for our rings.

SIZING GUIDELINES

If you would like to be sized locally, please follow our guidelines to ensure you are being sized correctly. Before ordering, we recommend getting sized by two or three reputable jewelers following our guidelines below for wide and thin rings. Please note that our rings are true to international sizing standards, and our acceptable tolerance on every ring is +/- a tenth of a millimeter.

WIDER RINGS (6mm-10mm wide): We recommend being sized using standard fit rings (not comfort fit) that are the same width as the ring you would like to order from us. Most of our men's rings default to 8mm wide. Please do not use the thin sizing rings that jewelers have as these are not accurate and an actual ring will be tighter (because of added width) than the sizing rings that are used.

While we use our own method to create comfort of wear on our rings, it is is different than what is referred to as "comfort fit" at most jewelry stores. For this reason, try on standard fit rings. We provide a beveled-cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more, depending on the dowel.

THINNER RINGS (1mm-5mm wide): We recommend being sized using rings that are the same width as the ring you will be ordering in, if at all possible. If a matching width is not available at the jewelers we have also found that the thin key ring sizers are accurate for rings made in a 1mm-5mm width. Do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more depending on the dowel.

Please note our Tungsten and Ceramic rings are comfort fit and not standard fit. This means that if you are ordering in one of those ring bases, you will need to be sized using comfort fit rings.

FREE LIFETIME-LIMITED WARRANTY

Every ring we sell comes with our FREE warranty so you can ensure your ring is covered when it comes to keeping the natural materials in your ring safe! We take pride in our craftsmanship and quality and do everything we can to make our rings as durable as possible. However, the materials we use are natural and thus can be vulnerable to water, chemicals, and breakage of the sealant from impact damage. For this reason, we include a FREE lifetime-limited warranty with every ring we sell in order to give you peace of mind and keep your handcrafted ring protected and looking great for years to come!

This free warranty provides you with a lifetime of reseals and polishes for your ring. In order to make your ring as durable as possible, all of our rings which have natural materials in them (antler, wood, turquoise, etc.) have a protective sealant applied over to them. Over time, that sealant can start to wear down and will make the natural materials vulnerable to the natural elements. Please send your ring in as soon as you notice the sealant wearing down so we can reseal it, rather than having to repair or replace your natural materials, as this will incur a fee which you will be responsible for. Damage to the metal base of the ring will also not be covered.

All women's engagement rings come with a lifetime of free inspections, cleanings, and the tightening of prongs! We recommend sending your ring in at least annually for a prong inspection. We will ensure that all prongs are tight and securing all stones in your ring. Please note there are some things which will not be covered under this free warranty. Some examples of this include:

- The discoloration or damage of stones or precious metals due to heat exposure, chemicals, make-up, etc.
- Prongs do wear down with daily wear and tear and may need to be restored at some point.
- Lost or damaged precious stones.

When you are ready to send your ring in for a free service, simply email us with your order number and put "Attention Repairs" in the subject line of the email. We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.

*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.

If you would like additional coverage on your ring, we also offer an Extended Lifetime Warranty which can be purchased at checkout!

EXTENDED LIFETIME WARRANTY

What Is Covered & Included?

Repairs & Damage:

Purchasing this extended warranty will provide you with a lifetime of unlimited reseals, polishes, and repairs so you never have to worry about not loving how your ring looks! The best time to send your ring in is as soon as you notice any potential damage to the sealant, rather than damage to the natural materials themselves. This is because often when we are simply resealing the ring we can keep the original natural materials on your ring, whereas if they have received damage and need to be replaced they can have a different grain, pattern, color, etc. We cannot control how these new materials will look, so we always prefer to keep your original materials when possible!

As soon as you notice any wearing down or damage to the sealant or materials you can send it in for a reseal or repair, no questions asked! We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.

When you are ready to send your ring in for a reseal or repair, simply email us with your order number and put "Attention Repairs" in the subject line of the email.

*If you have already sent an email without the subject line above, please do NOT send another email. We will reach out if we need additional information.
*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.

1 Free Lifetime Resize:

Due to the natural material used in your handcrafted ring, resizing your ring most likely means rebuilding the ring from scratch. However, with the purchase of our extended warranty you can contact us at any point to receive a free resize on your ring as long as you opted to use our free ring sizer at the time of purchase! If you did not use the free ring sizer option but purchased our extended lifetime-limited warranty, you can still receive 60% OFF a new ring in the size needed in exchange for the original ring.

*Rings which can be resized (not remade) and are made in black zirconium or heat-treated titanium will be resized by machining out the interior of the ring which will remove the top layer and expose the gray color underneath. We will be unable to re-color the ring, so the inside will be gray. This is typically not seen when being worn.

Cancellation of Order:

If contacted within the first 24 hours of an order being placed, we will fully refund the order. If contacted after 24 hours but before the order ships, and the extended warranty was purchased, we will refund the full cost of the order minus the warranty cost. Without the extended warranty we will retain a 30% restocking fee.

*Please note that any services purchased (such as ring engravings or box engravings) will not be refunded if they have been completed.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.

Discounts Offered Through Extended Lifetime Warranty

60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it.

20% OFF Remakes Due to Structural Damage: Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.

Please note the Extended Lifetime Warranty must be purchased with the ring or before the ring arrives in the mail.

The extended warranty does not cover:

- Replacement of a ring due to structural damage to the metal base of your ring
- Coverage or replacement for lost or damaged precious stones
- Coverage or replacement of lost rings

FOR SOLID METAL RINGS

What Is Covered & Included?

Lifetime of Free Polishes: Using certain tools, we can buff and polish the ring to remove light scratching from the surface of the ring. For black zirconium rings, please be aware it will most likely be completely remade as the scratches will remove the top layer of black, which comes from the fire-treating of the metal. The ring cannot be fire-treated again, so we reserve the right to remake the ring completely.

*We do not offer free coverage or replacement for structural damage to the metal base of your ring, so please try not to drop a transmission on it. Keep your fingers safe.
*Warranty must be purchased along with your ring or prior to receiving your ring in the mail.

Discounts Offered Through Extended Lifetime Warranty

60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it.

20% OFF Remakes Due to Structural Damage: Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.

The extended warranty does not cover:

- Replacement of a ring due to structural damage to the metal base of your ring
- Coverage or replacement for lost or damaged precious stones
- Coverage or replacement of lost rings

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Monthly Financing

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Planned payments

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About Klarna

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for

shoppers and retailers with unique payment options and superior customer experience.

Klarna is one of Europe's fastest growing companies and a leading alternative payment provider. Klarna’s vision is to make all payments ‘smoooth’, adding value for

shoppers and retailers with unique payment options and superior customer experience.

www.klarna.com/us/what-is-klarna/

Returns & Exchanges

We do accept returns and exchanges as long as we are contacted within 15 days of receiving the ring, and the ring arrives in perfect condition.

Custom Rings: If your ring is custom you will have the option to receive 100% store credit OR a 40% refund.
*Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes brand new ring designs that we worked with the client to create.

**Please note that our mine stones are considered custom, but all sales are final and we will not offer refunds or exchanges for those stones or rings.**

Non-Custom Rings: If your ring is not custom, meaning you purchased it exactly as it's seen in our listing photos, you can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring for one that has a higher value than what you originally paid we will provide you with a store credit which can used to purchase the new ring. The price difference will be paid at checkout.

In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email.

*Please note that services purchased, such as custom engravings, materials processing fees, etc. will not be refunded or credited. Shipping charges will also not be refunded or credited.
*We will not provide a return shipping label. The customer is responsible for shipping charges to return the ring.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
*You may not return more than 1 ring within a 6 month time frame.
*Returns are only valid for the original, unaltered ring. If the ring has been altered in any way (including if it was resized) it is not eligible for the return for refund.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit.

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