• We will replace your item(s) if the package is lost or stolen
• We will repair/replace an item that arrives damaged
• No deductible, you won’t have to pay extra for a replacement or repair!
• Expedited production on the replacement whenever possible, so you get your new item as fast as possible

Please note: a rush service fee may be required depending on your need by date.

1. Submit the claim form above or reach out to us via chat, email, or phone
2. Fill out some information regarding your order and submit the request
3. We will confirm the replacement and provide you with a store credit to re-purchase the item(s) at no cost to you
4. If the item can be repaired, we will provide you with a return shipping label so you can send it back to us for repair. We will also cover the cost to ship the item back to you once the repair is completed 

Once the new order is in place, we will get to work on it and do our best to expedite production!

If you purchased a one-of-a-kind or custom item with a Staghead Minestone and we are unable to find a replacement stone with the same dimensions or at the same price, you will be provided a store credit for the full amount originally paid, and any additional costs will be paid at checkout. Changes in stone shape or size may require a new CAD design to be completed for the new stone to fit the ring design; this will require a CAD fee to be paid at checkout as well. Any design changes to the ring itself will also incur additional costs that must be paid at checkout. 

If an item is damaged beyond repair, we may require you to send the item back to us before we ship your replacement item to you. We will provide you with a return shipping label to send the item back. 

Purchasing shipping insurance ensures you will receive a hassle-free replacement or repair of your product(s) in the event the package is lost or stolen, or if the item is damaged during transit

Yes, as long as your order hasn’t shipped! Contact us to request the cancellation.

Yes, the only requirement to add the shipping insurance is that your order has not yet shipped. Contact us to request this add-on for your order.

You have 15 days to file a claim if your package says it’s delivered, but you have not yet received it. 

In the event the package is lost altogether with no “delivered” status, we do require a 2-week (3-weeks for orders outside the US) waiting period from the last tracked date on your package to the time we will approve a replacement. It’s not uncommon for a package to say it was delivered, but then it will be delivered within the next 2 weeks.

A replacement or repair may be denied if: 

• The incorrect shipping address was entered
• You opt for a signature delivery, but refuse to sign for the package or refuse the delivery altogether
• If it’s marked as a failed delivery after the minimum attempts by the mail carrier due to not being able to collect a signature
• If you contact the mail carrier and request that the package be held for pick up or redirected to a different address
• If the item is damaged during or after unboxing