New Mountain Range Customization

Shipping:

We offer free standard shipping worldwide. You can upgrade your shipping speed or add shipping protection at checkout. Please note that shipping times are an estimate, and your estimated shipping time begins after your ring has been crafted.

Production:

• 3 Weeks: Rings set in Titanium, Black Zirconium, Damascus Steel, or Tungsten (*If the ring contains any Silver or Gold the production time is 6 weeks)
• 6 Weeks: Any ring containing Silver or Gold
• 8 Weeks: Women's engagement rings & any ring with precious stones
• 8-10+ Weeks: Fully custom rings always have the possibility of taking longer than 8 weeks from the time the order is placed. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, CAD design, or the custom casting of an original design and the complexity of that design

Our sizing kit is offered at no cost with every ring purchase and can be added to your order by selecting the “Ring Sizing Kit” option during checkout.

Before we start crafting your ring, we want to provide a white-glove sizing experience unlike anything you’ll receive from another online jeweler because you deserve complete confidence that your ring will fit perfectly. You’ll receive a box containing stainless steel rings ranging in half sizes from size 4 to 14. These rings are made in a similar width and interior fit as the ring we’ll be making for you, allowing for an accurate and reliable sizing experience.

Please note that selecting our ring sizing kit will delay production, as we cannot begin crafting your ring until you confirm your final size. Your finished ring will not ship until the sizing kit has been returned to us.

If you are getting sized locally, it is extremely important to follow our sizing guidelines to ensure a perfect fit. Please click HERE for additional information on this process and to review our sizing policies and guidelines.

CLICK HERE TO VIEW OUR FULL SIZING GUIDELINES

TUNGSTEN RINGS ARE ONLY AVAILABLE IN COMFORT FIT

WIDE RINGS (6mm-10mm wide): We recommend being sized using standard fit rings (not comfort fit) that are the same width as the ring you would like to order from us. Most of our wide rings default to 8mm wide. Please do not use the thin sizing rings that jewelers have as these are not accurate and an actual ring will be tighter (because of added width) than the sizing rings that are used. While we use our own method to create comfort of wear on our rings, it is different than what is referred to as "comfort fit" at most jewelry stores. For this reason, try on standard fit rings. We provide a beveled-cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience they can measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more, depending on the dowel.

NARROW RINGS (1mm-5mm wide): We recommend being sized using rings that are the same width as the ring you will be ordering in, if at all possible. If a matching width is not available at the jewelers we have also found that the thin key ring sizers are typically very accurate for rings made in a 1mm-5mm width. 

COMFORT FIT RINGS: Request to be sized using comfort fit bands (not standard fit) that are at least 6mm wide. This is only applicable for TUNGSTEN ring bases. 

*Our tungsten rings, which are 8mm wide, can only be ordered in half size increments from size 7 to 13 1/2. The widths cannot be changed on any tungsten rings.

LOCAL JEWELER

If you would like to be sized locally, we recommend getting sized by two or three reputable jewelers following our guidelines here, depending on if the ring you ordered is a narrow band or a wide band. Please note that our rings are true to international sizing standards, listed below, and our acceptable tolerance on every ring is +/- a tenth of a millimeter.

Returns & Exchanges

We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the ring in!

Custom rings are final sale and may not be returned for any portion of a refund or store credit. “Custom” means altering the ring in any way from the listing you purchased it from including altering the width of the ring, changing the materials, adding a custom ring engraving, etc.

Completed services such as ring engravings, rushes, etc. will not be refunded or credited.

*Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly as well as list the ring on our website for purchase*

Miscellaneous: 

Please note that because we use natural materials in our rings, there WILL be variation in how the color and grain of the materials in your ring turn out. No two rings will look the same!

The interior of all eligible rings will be engraved with our antler logo and the metal type of the ring you are purchasing.

If purchasing a stone from the Staghead Mine please note that we do not send the loose stone and all sales are final.

Click here to view our full policies on returns, exchanges, and production times.

CARE GUIDELINES

Men’s/Unisex Rings

Because many of our rings have natural materials in them, they do require more care than a traditional solid gold wedding band. We recommend you remove your ring for:

- Any water exposure (including handwashing)
- Using household chemicals, hand sanitizer, or any other harsh chemicals
- Any manual labor
- Anything that might incur impact damage such as hitting your ring on hard surfaces or dropping it

Engagement Rings

- Remove your ring for any manual labor (especially anything that includes gripping items tightly such as furniture, free weights, etc.)
- Remove your ring when using cosmetics, household chemicals, hand sanitizer, or any other harsh chemicals

Click here to view our full care guidelines for all of our rings.

Ring Engravings

• Maximum Character limit of 30.

• Not all ring designs, including engagement rings, can be engraved.

Box Engravings

• Maximum Character limit of 30.
  

Knife Engravings

• Maximum Character limit of 3

• Engraving location needs to be specified handle or blade, not all engraving locations are available on all knives.

Hatchet Engravings

• Maximum Character limit of 12

• Can be engraved on one or on both sides of the handle.

Lighter Engravings

• Maximum Character limit of 15

• Can be engraved on the front, non-hinge side, and/or back of the lighter.
  

Flask Engravings

• Maximum Character limit of 30.
  

Cufflinks Engravings

• Maximum Character limit of 3

• Engraving size and location may vary depending on material with natural variations.

Engravable Key Necklace

• Maximum Character limit of 3

Engravable four-sided vertical bar necklace & Single diamond bar necklace

• Maximum Character limit 10

Image Engraving Requirements and Restrictions

Ring, Ring Box, and Lighter Engravings

• Images need to be a solid black silhouette or well defined solid black line art.
• Please upload a vector image with the file types .svg, .ai, or .eps.
• A .pdf is also an acceptable file type only if the file contains a vector image.
• Any other image types submitted or images lacking sufficient quality will be subject to additional fees.
• Keep in mind that the image submitted will need to be sized and scaled to the product being engraved.