I’m not sure which order this for because I got my wedding set resized and bought a new ring at the same time, but everything is incredible! The design, style, and fit are exactly as described!! And to all the people who helped me through email messages, thank you all! You were all so kind and helpful.
It was perfect and came out really beautifully done
"VERTIGO" - TURQUOISE WEDDING BAND WITH A HAMMERED FINISH
Staghead’s customer service, communication and dedication to perfection are exceptional. From the minute we first inquired about potential ring designs to the delivery of the final product we were blown away by the professionalism and commitment to coroner satisfaction. If you ever need a ring - check with Staghead before looking anywhere else. We’ll be back!
Customer service was good, pictures are very deceiving, stone is a lot smaller than they look on the website. Also the shipping was an absolute joke! Didn’t get a tracking number until 3 days after I was told they shipped. Apparently there’s a middle man Because once USPS finally received my package i received a tracking number. Then to add to the frustration USPS then delivered my package to our neighbor. Luckily they’re good honest people and brought them to me.
Hi Andrew,
Thank you so much for your feedback, we appreciate you taking the time to share your experience. I'm glad to hear our customer service met your expectations, but I’m sorry to hear the rest of the process didn’t go as smoothly as it should have.
We try our best to represent our pieces as accurately as possible through photos and descriptions, but I understand how the size of the stone may have felt different in person. We'll definitely take your comments to heart as we continue to improve our product listings.
Regarding the shipping, I completely understand your frustration. It's unfortunately not uncommon for there to be delays in tracking once the package is in the hands of the carrier, and I am so sorry for the delays with USPS. I’m also very sorry for the delivery mix-up with USPS, but I’m relieved to hear your neighbors were so kind!
Please don’t hesitate to reach out to us directly if there’s anything we can do to make things right or improve your experience further. Your support means a lot to us. You can email us at info@stagheaddesigns.com or give us a call at 801-890-6413.
Warmly,
The Staghead Designs Team