Returns & Exchanges

We do accept returns and exchanges as long as the necklace is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the necklace in!

Custom necklaces are final sale and may not be returned for any portion of a refund or store credit. “Custom” means altering the necklace in any way from the listing you purchased it from, including altering the width, changing the materials, adding a custom engraving, etc.

Completed services such as necklace engravings, rushes, etc., will not be refunded or credited.

Cancellations
Orders canceled within 24 hours are eligible for a full refund. After 24 hours, cancellations may receive a 70% refund with a 30% restocking fee. For full details, please see our Cancellation Policy.

Design Rights
Staghead Designs retains the rights to all custom and commissioned designs and may feature them in our portfolio, marketing, or website listings.

Click here to view our full policies on returns, exchanges, and production times.