Returns & Exchanges
We do accept returns and exchanges as long as the necklace is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the necklace in!
Custom necklaces are final sale and may not be returned for any portion of a refund or store credit. “Custom” means altering the necklace in any way from the listing you purchased it from including altering the width, changing the materials, adding a custom engraving, etc.
Completed services such as necklace engravings, rushes, etc. will not be refunded or credited.
*Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly as well as list the necklace on our website for purchase*
Please note that because we use natural materials in our jewelry (such as wood, antler, etc.) there WILL be variation in how the color and grain of the materials in your jewelry turn out. No two items will look the same!
If purchasing a stone from the Staghead Mine please note that we do not send the loose stone and all sales are final.
Click here to view our full policies on returns, exchanges, and production times.