The products are amazing, but production takes FOREVER, it is essentially impossible to get in touch with customer service, and they do not have an option for you to call in and speak with the team. They also only work Mon - Thurs, so very limited window to get in touch. Hope and cross all of your fingers / toes don’t have to deal with Kassie - worst customer service representative ever. So incredibly rude and condescending. Her manager was more polite over email, but yeesh - she was so rude and unpleasant. Such a turnoff and a disappointment when you’re spending literally thousands of dollars on a special item. It’s really not necessary for someone to be so horrible to interact with. Would not buy from this company again.
All of the studying of pictures before purchasing cannot compare to the beauty of his ring. Also, being able to try a ring sizing kit before hand was excellent for knowing the right size the first time.
So incredibly perfect, hand crafted and the packaging is amazing as well
the ring was perfect it exceeded all expectations!
Great experience, I has no worries for good reasons. You all did an outstanding job, all around!