CARE GUIDELINES
Engagement Rings
- Remove your ring for any manual labor (especially anything that includes gripping items tightly such as furniture, free weights, etc.)
- Remove your ring when using cosmetics, household chemicals, hand sanitizer, or any other harsh chemicals
Click here to view our full care guidelines for all of our rings.
We are excited to announce that we have partnered with Extend to offer extensive coverage for your custom ring! The Protection Plan covers resizes, repairs, cleanings & polishings, and even loss or theft. Please visit Extend.com to view their coverage details.
Because orders containing a stone from the Staghead Mine are custom, Extend needs time to review the order information and to confirm that the stone is eligible for coverage which means the option to purchase the plan may not be available at the time of purchase. If you'd like to add the Protection Plan on after your purchase, please email us and we will get the information submitted for Extend to review and will then send you a link to purchase the Protection Plan!
Returns & Exchanges
When purchasing a stone from the Staghead Mine, please note that we do not send the loose stone and all sales are final.
Custom rings are final sale and may not be returned for any portion of a refund or store credit. “Custom” means altering the ring in any way from the listing you purchased it from including altering the width of the ring, changing the materials, adding a custom ring engraving, etc.
*Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly as well as list the ring on our website for purchase*
Miscellaneous:
Please note that because we use natural materials in our rings, there WILL be variation in how the color in your ring turns out.
Click here to view our full policies on returns, exchanges, and production times.
