Every ring we sell comes with our FREE lifetime-limited warranty which covers a lifetime of free reseals and polishes, but does not cover damage to the natural materials in the ring. If you'd like additional protection and coverage, you can purchase this Extended Lifetime Warranty.
We take pride in our craftsmanship and quality and do everything we can to make our rings as durable as possible. However, the materials we use are natural and thus can be vulnerable to water, chemicals, and breakage of the sealant from impact damage. In order to make your ring as durable as possible, all of our rings which have natural materials in them (antler, wood, turquoise, etc.) have a protective sealant applied over to them. Over time, that sealant can start to wear down and will make the natural materials vulnerable to the natural elements.
The best time to send your ring in is as soon as you notice any potential damage to the sealant, rather than damage to the natural materials themselves. This is because often when we are simply resealing the ring we can keep the original natural materials on your ring, whereas if they have received damage and need to be replaced they can have a different grain, pattern, color, etc. We cannot control how these new materials will look, so we always prefer to keep your original materials when possible!
As soon as you notice any wearing down or damage to the sealant or materials you can send it in for a reseal or repair, no questions asked! We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.
When you are ready to send your ring in for a reseal or repair, simply email us with your order number and put "Attention Repairs" in the subject line of the email.
*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
ADDITIONAL BENEFITS OF THE EXTENDED LIFETIME WARRANTY
1 Free Lifetime Resize:
Due to the natural material used in your handcrafted ring, resizing your ring most likely means rebuilding the ring from scratch. However, with the purchase of our extended warranty you can contact us at any point to receive a free resize on your ring as long as you opted to use our free ring sizer at the time of purchase! If you did not use the free ring sizer option but purchased our extended lifetime-limited warranty, you can still receive 60% OFF a new ring in the size needed in exchange for the original ring.
Cancellation of Order:
If contacted within the first 24 hours of an order being placed, we will fully refund the order. If contacted after 24 hours but before the order ships, and the extended warranty was purchased, we will refund the full cost of the order minus the warranty cost. Without the extended warranty we will retain a 30% restocking fee.
*Please note that any services purchased (such as ring engravings or box engravings) will not be refunded if they have been completed.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
Discounts Offered Through Extended Lifetime Warranty
60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it.
20% OFF Remakes Due to Structural Damage: Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.
Please note the Extended Lifetime Warranty must be purchased with the ring or before the ring arrives in the mail.
The extended warranty does not cover:
- Replacement of a ring due to structural damage to the metal base of your ring
- Coverage or replacement for lost or damaged precious stones
- Coverage or replacement of lost rings