Custom Warranty Upgrade for Ashley D.

$150.00

We take pride in our craftsmanship and quality and do everything we can to make our rings as durable as possible. However, the materials we use are natural and thus can be vulnerable to water, chemicals, and breakage of the sealant from impact damage. In order to make your ring as durable as possible, all of our rings which have natural materials in them (antler, wood, turquoise, etc.) have a protective sealant applied over to them. Over time, that sealant can start to wear down and will make the natural materials vulnerable to the natural elements.

The best time to send your ring in is as soon as you notice any potential damage to the sealant, rather than damage to the natural materials themselves. This is because often when we are simply resealing the ring we can keep the original natural materials on your ring, whereas if they have received damage and need to be replaced they can have a different grain, pattern, color, etc. We cannot control how these new materials will look, so we always prefer to keep your original materials when possible!

As soon as you notice any wearing down or damage to the sealant or materials you can send it in for a reseal or repair, no questions asked! We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.

When you are ready to send your ring in for a reseal or repair, simply email us with your order number and put "Attention Repairs" in the subject line of the email.

*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.

ADDITIONAL BENEFITS OF THE EXTENDED LIFETIME WARRANTY

1 Free Lifetime Resize:

Due to the natural material used in your handcrafted ring, resizing your ring most likely means rebuilding the ring from scratch. However, with the purchase of our extended warranty you can contact us at any point to receive a free resize on your ring as long as you opted to use our free ring sizer at the time of purchase! If you did not use the free ring sizer option but purchased our extended lifetime-limited warranty, you can still receive 60% OFF a new ring in the size needed in exchange for the original ring.

Discounts Offered Through Extended Lifetime Warranty

60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it.

20% OFF Remakes Due to Structural Damage:
 Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.

Please note the Extended Lifetime Warranty must be purchased with the ring or before the ring arrives in the mail.

The extended warranty does not cover:

- Replacement of a ring due to structural damage to the metal base of your ring
- Coverage or replacement for lost or damaged precious stones
- Coverage or replacement of lost rings

**Please note that because we use natural materials in our rings (such as wood, antler, etc.) there WILL be variation in how the color and grain of the materials in your ring turn out. No two rings will look the same!**

CARE GUIDELINES

Men’s/Unisex Rings

Because many of our rings have natural materials in them (such as wood, antler, etc.) they do require more care than a traditional solid gold wedding band. We recommend you remove your ring for:

- Any water exposure (including handwashing)
- Using household chemicals, hand sanitizer, or any other harsh chemicals
- Any manual labor
- Anything that might incur impact damage such as hitting your ring on hard surfaces or dropping it

Engagement Rings

- Remove your ring for any manual labor (especially anything that includes gripping items tightly such as furniture, free weights, etc.)
- Remove your ring when using cosmetics, household chemicals, hand sanitizer, or any other harsh chemicals

Click here to view our full care guidelines for all of our rings.

SIZING GUIDELINES

We offer a free ring sizing kit at the time of purchasing a ring, which ensures you receive one free resize as long as the ring is returned within 30 days of receiving it! If you did not use our free ring sizer, or are reaching out after the 30 days, please contact us and we’d love to help you get your sizing figured out!

Because we know many people want to keep some aspect of their proposal a surprise we offer one free lifetime resize on all women's engagement rings, regardless of the free sizing kit being used, so that you don't have to ask for her ring size and give away the fact that you're ordering the ring soon. If a ring tracer or ring guard was bought at the same time as the engagement ring, you will also receive one free resize for those as well.

*Free engagement ring resize is only valid for rings bought on or after January 3rd, 2022*

If ordering in TUNGSTEN or CERAMIC please note those are comfort fit bands and you must be sized appropriately. The rest of our rings are standard fit.

Click here to view our full sizing guidelines and information.

RETURNS, EXCHANGES, CANCELLATIONS & PRODUCTION TIMES

Returns & Exchanges

We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the ring in!

Custom rings may receive 60% store credit OR a 40% refund.

Lead Times

Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium, Damascus Steel, Tungsten, or Ceramic (and do not contain any silver or gold), 6 weeks for rings containing Gold or Silver and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Custom rings can take longer than our 8 week production time.

Miscellaneous

Please note that because we use natural materials in our rings (such as wood, antler, etc.) there WILL be variation in how the color and grain of the materials in your ring turn out. No two rings will look the same!

The interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.

If purchasing a stone from the Staghead Mine please note that we do not send the loose stone.

Click here to view our full policies.

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