Upgrading the Alexandrite to Moissanite Center Stone
Because many of our rings have natural materials in them (such as wood, antler, etc.) they do require more care than a traditional solid gold wedding band. We recommend you remove your ring for:
- Any water exposure (including handwashing) - Using household chemicals, hand sanitizer, or any other harsh chemicals - Any manual labor - Anything that might incur impact damage such as hitting your ring on hard surfaces or dropping it
- Remove your ring for any manual labor (especially anything that includes gripping items tightly such as furniture, free weights, etc.) - Remove your ring when using cosmetics, household chemicals, hand sanitizer, or any other harsh chemicals
Click here to view our full care guidelines for all of our rings.
We offer a free ring sizing kit at the time of purchasing a ring, which ensures you receive one free resize as long as the ring is returned within 30 days of receiving it! If you did not use our free ring sizer, or are reaching out after the 30 days, please contact us and we’d love to help you get your sizing figured out!
Because we know many people want to keep some aspect of their proposal a surprise we offer one free lifetime resize on all women's engagement rings, regardless of the free sizing kit being used, so that you don't have to ask for her ring size and give away the fact that you're ordering the ring soon. If a ring tracer or ring guard was bought at the same time as the engagement ring, you will also receive one free resize for those as well.
*Free engagement ring resize is only valid for rings bought on or after January 3rd, 2022*
If ordering in TUNGSTEN or CERAMIC please note those are comfort fit bands and you must be sized appropriately. The rest of our rings are standard fit.
Click here to view our full sizing guidelines and information.
RETURNS, EXCHANGES, CANCELLATIONS & PRODUCTION TIMES
Returns & Exchanges
We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, and is returned in perfect condition. Please email us for instructions on sending the ring in!
Custom rings may receive 60% store credit OR a 40% refund.
Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium, Damascus Steel, Tungsten, or Ceramic (and do not contain any silver or gold), 6 weeks for rings containing Gold or Silver and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Custom rings can take longer than our 8 week production time.
Please note that the interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.
If purchasing a stone from the Staghead Mine please note that we do not send the loose stone.
Each ring we sell comes with a free warranty! This includes free cleanings, polishings, and even re-sealing the protective coating that is placed over the natural materials in your ring. For engagement rings, it also includes free ring inspections and prong tightenings to ensure your stones are secure!
Extended Lifetime Warranty
This extended warranty, which can be purchased with the ring, provides you a lifetime of free repairs in the event the natural materials in your ring become damaged. We will replace them, no questions asked, and as long as the metal base itself is not damaged it will be completely covered!
It also includes one free lifetime resize as long as our free ring sizer was used at the time of purchase, 60% off a new ring design in the event you don’t love your ring design, and 20% off a new ring if the metal base is damaged beyond repair.
Shout out to the customer service team at Staghead Designs, they went over and above with fulfilling my questions and order. Between the quick and responsive emails, to the sizing kit and super fast shipping. I’d order from them again no questions asked. My semi customized Remmy Ironwood/Turquoise ring is superb! Thanks Staghead Designs!!
The process to return the ring and do the resizing wasn’t terrible but there were quite a few steps to do so and thought it would have been easier if it was all one step instead of having to email something to one email and then send the ring back separate with another piece of paper.