If you receive your ring and it doesn't fit, you can send it in for 1 free resize! We must be contacted within 15 days of you receiving the ring, and you must have opted to use our free ring sizer at the time of purchase.
In the event you need to send your ring in for the free resize, simply email us with your order number and put "Attention Returns" in the subject line of the email. We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.
If you did not use our free sizer, or will be contacting us after the 15 days, we would still love to help you get a ring that fits you great! Please email us for options and pricing.
*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
*Rings made in black zirconium or heat-treated titanium will be resized by machining out the interior of the ring which will remove the top layer and expose the gray color underneath. We will be unable to re-color the ring, so the inside will be gray. This is typically not seen when being worn.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we may charge you for repair costs.
If you are ordering in TUNGSTEN or CERAMIC please note that those rings are comfort fit and you must order accordingly. The ceramic stacking bands are 4mm wide and can only be ordered in half size increments from size 4 to 8. All other tungsten and ceramic rings (which are 8mm wide) can only be ordered in half size increments from size 7 to 13 1/2. The widths cannot be changed on any tungsten or ceramic rings.
We do not offer free resizes or remakes for those who opt out of selecting the free ring sizer at the time of purchase
If you do opt out please use the following sizing instructions:
Before ordering, we recommend getting sized by two or three reputable jewelers following our guidelines below for wide and thin rings. Please note that our rings are true to international sizing standards, and our acceptable tolerance on every ring is +/- a tenth of a millimeter.
WIDER RINGS (6mm-10mm wide): We recommend being sized using standard fit rings (not comfort fit) that are the same width as the ring you would like to order from us. Most of our men's rings default to 8mm wide. Please do not use the thin sizing rings that jewelers have as these are not accurate and an actual ring will be tighter (because of added width) than the sizing rings that are used. If possible, get the millimeter measurement of the inside diameter of the ring that fits with a digital caliper. This will always be the most accurate way for us to size rings.
While we use our own method to create comfort of wear on our rings, it is is different than what is referred to as "comfort fit" at most jewelry stores. For this reason, try on standard fit rings. We provide a beveled-cut edge and will thus be more comfortable to the wearer than a typical standard fit ring. Lastly, do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more, depending on the dowel.
THINNER RINGS (1mm-5mm wide): We recommend being sized using rings that are the same width as the ring you will be ordering in, if at all possible. If a matching width is not available at the jewelers we have also found that the thin key ring sizers are accurate for rings made in a 1mm-5mm width. Do not allow a jeweler to give you a size according to a ‘ring-sizing dowel’, as in our experience with the dozen or so dowels we have in our own shop they all measure differently and can vary based on how the jeweler was trained to read it. A ring can be off by a half size or more depending on the dowel.
Returns & Exchanges
We do accept returns and exchanges as long as we are contacted within 15 days of receiving the ring, and the ring arrives in perfect condition.
Custom Rings: If your ring is custom you will have the option to receive 100% store credit OR a 40% refund.
*Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes brand new ring designs that we worked with the client to create.
**Please note that our mine stones are considered custom, but all sales are final and we will not offer refunds or exchanges for those stones or rings.**
Non-Custom Rings: If your ring is not custom, meaning you purchased it exactly as it's seen in our listing photos, you can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring for one that has a higher value than what you originally paid we will provide you with a store credit which can used to purchase the new ring. The price difference will be paid at checkout.
In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email.
*Please note that services purchased, such as custom engravings, will not be refunded or credited. Shipping charges will also not be refunded or credited. *We will not provide a return shipping label. The customer is responsible for shipping charges to return the ring. *All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account. *You may not return more than 1 ring within a 6 month time frame. *Returns are only valid for the original, unaltered ring. If the ring has been altered in any way, including resized, it is not eligible for the return for refund. *Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit.
Lead Times:
Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium Damascus Steel, Tungsten, or Ceramic (and do not contain any silver or gold), 6 weeks for rings containing Gold or Silver and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Loose stones from the Staghead Mine, could take up to 4 weeks to ship. Please note that fully custom rings always have the possibility of taking 8 week or longer. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, or the custom casting of an original design and the complexity of that design.
Also, please note that the shipping method you select at checkout is not referring to the production time of your order, that is simply choosing how quickly the shipping process will be once the order has shipped.
We do offer a rush service if you need your ring sooner than our standard lead times. You can read more about that HERE. Feel free to contact us prior to ordering to verify that your need-by date is possible!
We also have many In-Stock options that can generally ship in as little as 1-4 weeks! Click HERE to visit these options
Custom Rings:
Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly
MISCELLANEOUS
Please note that the interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.
FREE LIFETIME-LIMITED WARRANTY
Every ring we sell comes with our FREE warranty so you can ensure your ring is covered when it comes to keeping the natural materials in your ring safe! We take pride in our craftsmanship and quality and do everything we can to make our rings as durable as possible. However, the materials we use are natural and thus can be vulnerable to water, chemicals, and breakage of the sealant from impact damage. For this reason, we include a FREE lifetime-limited warranty with every ring we sell in order to give you peace of mind and keep your handcrafted ring protected and looking great for years to come!
This free warranty provides you with a lifetime of reseals and polishes for your ring. In order to make your ring as durable as possible, all of our rings which have natural materials in them (antler, wood, turquoise, etc.) have a protective sealant applied over to them. Over time, that sealant can start to wear down and will make the natural materials vulnerable to the natural elements. Please send your ring in as soon as you notice the sealant wearing down so we can reseal it, rather than having to repair or replace your natural materials, as this will incur a fee which you will be responsible for. Damage to the metal base of the ring will also not be covered.
All women's engagement rings come with a lifetime of free inspections, cleanings, and the tightening of prongs! We recommend getting the prongs checked at least annually in order to ensure they are tight and securing all stones in your ring.
When you are ready to send your ring in for a free reseal or polish, simply email us with your order number and put "Attention Repairs" in the subject line of the email. We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.
*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
If you would like additional coverage on your ring, we also offer an Extended Lifetime Warranty which can be purchased at checkout!
EXTENDED LIFETIME WARRANTY
What Is Covered & Included?
Repairs & Damage:
Purchasing this extended warranty will provide you with a lifetime of unlimited reseals, polishes, and repairs so you never have to worry about not loving how your ring looks! The best time to send your ring in is as soon as you notice any potential damage to the sealant, rather than damage to the natural materials themselves. This is because often when we are simply resealing the ring we can keep the original natural materials on your ring, whereas if they have received damage and need to be replaced they can have a different grain, pattern, color, etc. We cannot control how these new materials will look, so we always prefer to keep your original materials when possible!
As soon as you notice any wearing down or damage to the sealant or materials you can send it in for a reseal or repair, no questions asked! We will provide you with a return shipping label as well as pay for the cost of shipping the ring back to you. Both labels will be USPS First Class Mail. If you'd like to upgrade your shipping, or require a signature upon arrival, please contact us for shipping options and pricing.
When you are ready to send your ring in for a reseal or repair, simply email us with your order number and put "Attention Repairs" in the subject line of the email.
*Please note that for orders outside of the U.S. we will not provide a return shipping label, however we will cover the cost of us shipping the ring back to you.
1 Free Lifetime Resize:
Due to the natural material used in your handcrafted ring, resizing your ring most likely means rebuilding the ring from scratch. However, with the purchase of our extended warranty you can contact us at any point to receive a free resize on your ring as long as you opted to use our free ring sizer at the time of purchase! If you did not use the free ring sizer option but purchased our extended lifetime-limited warranty, you can still receive 60% OFF a new ring in the size needed in exchange for the original ring.
Cancellation of Order:
If contacted within the first 24 hours of an order being placed, we will fully refund the order. If contacted after 24 hours but before the order ships, and the extended warranty was purchased, we will refund the full cost of the order minus the warranty cost. Without the extended warranty we will retain a 30% restocking fee.
*Please note that any services purchased (such as ring engravings or box engravings) will not be refunded if they have been completed. *All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
Discounts Offered Through Extended Lifetime Warranty
60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it and must not have been resized, repaired, or had any changes made.
20% OFF Remakes Due to Structural Damage: Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.
Please note the Extended Lifetime Warranty must be purchased with the ring or before the ring arrives in the mail.
The extended warranty does not cover:
- Replacement of a ring due to structural damage to the metal base of your ring - Coverage or replacement for lost or damaged precious stones - Coverage or replacement of lost rings
FOR SOLID METAL RINGS
What Is Covered & Included?
Lifetime of Free Polishes: Using certain tools, we can buff and polish the ring to remove light scratching from the surface of the ring. For black zirconium rings, please be aware it will most likely be completely remade as the scratches will remove the top layer of black, which comes from the fire-treating of the metal. The ring cannot be fire-treated again, so we reserve the right to remake the ring completely.
*We do not offer free coverage or replacement for structural damage to the metal base of your ring, so please try not to drop a transmission on it. Keep your fingers safe. *Warranty must be purchased along with your ring or prior to receiving your ring in the mail.
Discounts Offered Through Extended Lifetime Warranty
60% OFF Remakes for a New Design: In the event you receive your ring and a couple of months down the line you aren't in love with the design, you can return the ring and receive 60% off a brand new ring design! The original ring must not have any significant damage to it.
20% OFF Remakes Due to Structural Damage: Although we cannot completely cover against structural damage to the base metal of your ring, we understand accidents happen and will offer 20% off the remake of a new ring in exchange for the original ring.
The extended warranty does not cover:
- Replacement of a ring due to structural damage to the metal base of your ring - Coverage or replacement for lost or damaged precious stones - Coverage or replacement of lost rings
My husband absolutely loves his ring! It was so special to us to be able to customize his wedding ring. We have already told our engaged friends to buy here!
This ring is exactly what I pictured for my soon to be husbands ring. The customer service is so wonderful. The team got back quickly and helped me find exactly what I was looking for. The ring fits perfectly (definitely recommend the free ring sizer if you’re unsure on exact size) and the packaging is so cool! So well thoughtful and so beautiful. Thank you stag
head team for being so easy to work with and for making such beautiful art that reminds me and my soon to be of our love and commitment to each other! The ring is lightweight, and I love the Damascus steel finish next to the turquoise!
