Returns & Exchanges
We do accept returns and exchanges as long as we are contacted within 15 days of receiving the ring, and the ring arrives in perfect condition.
Custom Rings: If your ring is custom you will have the option to receive 100% store credit OR a 40% refund.
*Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes brand new ring designs that we worked with the client to create.
**Please note that our mine stones are considered custom, but all sales are final and we will not offer refunds or exchanges for those stones or rings.**
Non-Custom Rings: If your ring is not custom, meaning you purchased it exactly as it's seen in our listing photos, you can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring for one that has a higher value than what you originally paid we will provide you with a store credit which can used to purchase the new ring. The price difference will be paid at checkout.
In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email.
*Please note that services purchased, such as custom engravings, will not be refunded or credited. Shipping charges will also not be refunded or credited.
*We will not provide a return shipping label. The customer is responsible for shipping charges to return the ring.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
*You may not return more than 1 ring within a 6 month time frame.
*Returns are only valid for the original, unaltered ring. If the ring has been altered in any way, including resized, it is not eligible for the return for refund.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit.
Our lead time for rings that are made to order is 3 weeks if set in Titanium, Black Zirconium Damascus Steel, Tungsten, or Ceramic (and do not contain any silver or gold), 6 weeks for rings containing Gold or Silver and up to 8 weeks on women's engagement and wedding rings, or any rings which contain precious stones. Loose stones from the Staghead Mine, could take up to 4 weeks to ship. Please note that fully custom rings always have the possibility of taking 8 week or longer. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, or the custom casting of an original design and the complexity of that design.
Also, please note that the shipping method you select at checkout is not referring to the production time of your order, that is simply choosing how quickly the shipping process will be once the order has shipped.
We do offer a rush service if you need your ring sooner than our standard lead times. You can read more about that HERE. Feel free to contact us prior to ordering to verify that your need-by date is possible!
We also have many In-Stock options that can generally ship in as little as 1-4 weeks! Click HERE to visit these options
Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly
Please note that the interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.