RETURNS & EXCHANGES

We do accept returns and exchanges as long as the ring is returned within 30 days of receiving it, and the ring arrives in perfect condition.

Custom Rings: If your ring is custom you will have the option to receive 60% store credit OR a 40% refund.

*Custom means altering the ring in any way from what the ring listing shows - different width, adding a ring engraving, different materials, etc. This also includes a fully custom design that we worked with the client to create.
**Please note that our mine stones are considered custom, but all sales are final and we will not offer refunds or exchanges for those stones or rings.**

Non-Custom Rings: If your ring is not custom, meaning you purchased it exactly as it's seen in our listing photos, you can return the ring for a full refund or exchange it for a ring that is of equal or lesser value. If you would like to exchange your ring for a ring for one that has a higher value than what you originally paid we will provide you with a store credit which can used to purchase the new ring. The price difference will be paid at checkout.

In the event you need to send your ring in for a return or exchange, simply email us with your order number and put "Attention Returns" in the subject line of the email.

*Please note that services purchased, such as custom engravings, will not be refunded or credited. Shipping charges will also not be refunded or credited.
*We will not provide a return shipping label. The customer is responsible for shipping charges to return the ring.
*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.
*You may not return more than 1 ring within a 6 month time frame.
*Returns are only valid for the original, unaltered ring. If the ring has been altered in any way, including resized, it is not eligible for the return for refund.
*Rings must be returned in perfect condition. If there is damage, scratching, etc. we will deduct the repair amount from your refund or store credit.

CANCELLATIONS

If you contact us within 24 hours of your purchase you will receive a 100% refund. If contacting us after 24 hours of ordering:

Without the Extended Lifetime Warranty: A 30% restocking fee will be retained, and you will receive a 70% refund.
*Ring engravings and box engravings will not be refunded if service has been completed

With the Extended Lifetime Warranty: You will receive a full refund, minus the warranty cost
*Ring engravings and box engravings will not be refunded if service has been completed

*All refunds will automatically be processed through the original payment method and we are not responsible if the customer no longer has access to that account.

LEAD TIMES

3 Weeks: Rings set in Titanium, Black Zirconium, Damascus Steel, Tungsten, or Ceramic

6 Weeks: Any ring containing Gold or Silver

8 Weeks: Women's engagement and wedding rings

8+ Weeks: Please note that fully custom rings always have the possibility of taking longer than 8 weeks. Designing a custom commissioned ring takes time and extra care to ensure we can make the ring you have envisioned come to life. This extra time accounts for sourcing custom stones, new materials, CAD design, or the custom casting of an original design and the complexity of that design.

*Staghead Designs reserves the rights to any design created for a client and may post or share that design publicly

MISCELLANEOUS

Please note that the interior of most rings will be engraved with our antler logo and the metal type of the ring you are purchasing.

Please note that the shipping method you select at checkout is not referring to the production time of your order, that is simply choosing how quickly the shipping process will be once the order has shipped.

We do offer a rush service if you need your ring sooner than our standard lead times. You can read more about that HERE. Feel free to contact us prior to ordering to verify that your need-by date is possible!

We also have many In-Stock options that can generally ship in as little as 1-4 weeks! Click HERE to visit these options